Welcome to Help Empty My Attic

Payments and Delivery

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All payments through our site are processed through Paypal.  Don't worry if you don't have a Paypal account - the Paypal will also allow you to pay by credit or debit card without needing to set up a Paypal account.  If you choose this option, you will be redirected to the Paypal website where you can select the "Checkout as Guest" option.  Once you have completed the delivery and payment details on the Paypal site you will be returned to our site where you can choose your delivery options.  Please note that shipping costs are confirmed once you have returned to our site - the amount shown on Paypal is only the value of the items in your cart.  If you do not wish to pay by card on the Internet, we are also able to accept payment by bank transfer.  Bank details are available on request.  

Please note for customers within the EU we are VAT registered - registration number GB 984179471.  Unless otherwise stated within the product detail, items on this site are sold under the Secondhand Margin Scheme - collectors items and antiques. VAT is not normally recoverable on items sold under a Margin Scheme, and is not shown as a separate value.

UK Deliveries

Delivery costs within the UK are based on the weight of the order.  Small lightweight items (e.g. catalogues, loose figures) start at £1.50 going up to around £10 for large/heavy items.  Exact delivery costs are calculated at the checkout.  Most items are sent via Royal Mail, though large or heavy orders may be sent by courier. Orders sent through Royal Mail are normally delivered the next working day after dispatch.  Orders sent via courier are normally delivered with 48-hours of dispatch, with most orders being delivered the next working day.  You should receive a message confirming dispatch date and method as soon as the order has been sent.  

Worldwide Deliveries

We are happy to send orders outside the UK and we regularly send items all over the world, with orders regularly going to the United States and Australia.  Shipping costs are calculated at the checkout.  Smaller orders are sent via the Royal Mail Small Packets Airmail service, though large or heavy items will be sent by courier.  Delivery times vary by country, though as a rough guide:

European Destinations -> 5 working days

Non-European Destinations -> 10 working days

Please note that these are target delivery times given to us by Royal Mail and are not guaranteed.  Items sent using the Small Packet Airmail service are not considered lost until at least 4 weeks have passed, and it is not unusual for items going to South America and other remote areas to take 5 to 6 weeks.

Customers outside the European Union are also reminded that they may need to pay customs or import tax.  Import taxes are the responsibility of the buyer, and we cannot be held responsible for any fees charged.  For details of taxes due on items imported, please contact your local tax authority.

Processing Time

We aim to process orders received before 1pm on Monday to Friday the same day.  Sometimes this is not possible, and where we are not able to dispatch the same day orders will be dispatched the next working day.

Please note that a signature may be required on receipt of a delivery.